Problem

Messages deleted on a BlackBerry are not deleted on Outlook as well. They appear as being read but remain in the inbox. This is a problem with BlackBerry syncing properly with an Outlook account even days later.

Solution


Adjust the synch settings on the BlackBerry
  1. Go into Messages (Email)
  2. Select Options > Email Reconciliation
  3. Change the Delete On option to Mailbox & Handheld
  4. Verify that the Wireless Reconcile option is set to On
  5. Verify that the On Conflicts option is set to Mailbox Wins
  6. Save settings